Accessibility statement

Our commitment

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve this.

Conformance status

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

We acknowledge that not all areas of our website currently meet WCAG 2.2 Level AA standards. We are actively working to identify and resolve these issues and are committed to bringing all content up to the required level of accessibility.

Measures we're taking

To improve accessibility, we have taken the following measures:

Conducted an initial accessibility audit to identify areas for improvement
Established an accessibility roadmap to implement future enhancements
Training our development and content teams on accessibility best practices
Committed to regular testing with assistive technologies

Known issues:

Images without descriptions: Some images on our website don't have text descriptions yet. This makes it hard for screen readers to tell users what the images show.
Table navigation: Some of our tables need better labels to help screen readers understand how information is organized in rows and columns.
Page zooming: We're working to make sure all content works properly when you zoom the page to 200% or larger text size.
Screen rotation: Some pages may not display correctly when you rotate your device from portrait to landscape mode or vice versa.
Contact form focus issue: When using the Tab key to navigate our contact form, the first highlighted field appears outside the visible screen area. You may need to scroll up to see where your cursor is located.

Third-party content

There are areas of our website controlled by third-party companies, such as chat & reviews. These are not developed or controlled by Woodie’s but work is in progress to resolve as many issues related to these areas as feasibly possible.

Videos

We are working through our videos to add closed captions and audio descriptions

Current accessibility improvements

Along with the known issues listed above, here are the areas we are currently focusing on improving:

Keyboard navigation:

Making sure all functions work with a keyboard, not just a mouse
Ensuring you can navigate through content in a logical order
Providing clear visual indicators when elements are in focus
Ensuring focus indicators aren't hidden by other content
Adding shortcuts to bypass repeated content
Making sure off-screen elements aren't accidentally focusable

Page structure:

Using proper HTML elements to ensure content is structured logically
Making sure code is clean and correctly formatted

Heading structure:

Organising content with clear, descriptive headings
Using headings in a logical sequence to help navigation
Using section headings to organise content effectively

Forms:

Making form fields properly labelled and easy to understand
Adding appropriate autocomplete attributes to input fields
Providing clear instructions for form completion
Ensuring form elements are identified correctly by assistive technology

Carousels:

Carousels or Sliders should have play/pause functionality when autoplay is enabled
Hidden slides should not be focusable by the user when using keyboard controls

Images:

Adding descriptive alternative text for all meaningful images
Only using images of text when absolutely necessary

Colour contrast:

Ensuring text has sufficient contrast against its background
Making sure interface elements and graphics have adequate contrast

Reporting issues

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us and provide the following information to help us better understand and address your concerns:

A description of the issue and the page where you encountered it
The type of assistive technology you use (if applicable)

Assistance available

Our customer service team is available to provide assistance to users who experience difficulties accessing our website or services. Please contact us if you need help with anything.